Last updated · 26 May 2026
Complaints procedure
We take complaints seriously. If something has gone wrong, here's how to raise it — and what to do if you're not satisfied with our response.
Stage 1 — informal resolution
Most issues can be sorted with a quick phone call or email. In the first instance, please raise your concern with the staff member you've been dealing with, or with our office:
- Email: info@atlasestates.co.uk
- Phone: 0161 710 4510
We'll aim to acknowledge your complaint within 3 working days and resolve it within 15 working days.
Stage 2 — formal complaint to the senior partner
If you're not satisfied with the response, please put your complaint in writing to the Senior Partner:
- Address: Atlas Estates Ltd, Manchester (postal address available on request)
- Email: info@atlasestates.co.uk (mark "Formal complaint – attention Senior Partner")
We'll acknowledge within 3 working days and provide a written response within 15 working days. If the complaint is complex we may extend this — we'll write to let you know.
Other rights
This procedure is in addition to — not a replacement for — your right to take a complaint to court. If your complaint involves serious misconduct, money laundering, or data-protection issues, you may also refer it to:
- Information Commissioner's Office — for data-protection issues
- Your local Trading Standards office